Terms and conditions
Please ensure you have read these terms and conditions before paying for your sessions, they have been created for your safety and to ensure you are aware of the terms and conditions that apply to you when using The Caring Canine Coach’s services. By using this website or paying for services, you agree to be bound by all of the terms and conditions of this agreement.
Any changes made to these terms and conditions will take effect immediately, The Caring Canine Coach is not responsible for updating clients when these change; it is recommended you review the terms and conditions on this page each time you place an order for services. If you have questions about anything contained in these terms and conditions, please email info@thecaringcaninecoach.co.uk before placing an order.
Bookings and payments
All new clients must book and attend a free 15 minute discovery call, this is to ensure The Caring Canine Coach is able to support you and your dog.
The Caring Canine Coach may from time to time increase the prices of the services offered. Up to date pricing is always displayed on the website.
Travel Cost:
Please note fuel is charged at 45p per mile for travel more than 10 miles from Rishworth. Where milage costs are incurred, these must be paid on or before the day of your session.
Package deals:
Package deals must be paid for in full at least 7 days before the first session. Payments should made by bank transfer, details will be provided via email. Please note, until payments have arrived in The Caring Canine Coach’s bank account, they are not marked as received.
Where a package deal has not been paid for in full at least 7 days before the first session, The Caring Canine Coach reserves the right to cancel the session you have booked.
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For packages, a date and time for each session must be agreed at least 5 days in advance. The Caring Canine Coach is not able to accommodate on the day requests for sessions (unless it is an emergency situation).
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Clients buying the puppy package will get access to an online course, which contains information and guidance around raising a puppy correctly. Access to the online course will be given once payment has bene recieved. Three support sessions are included in the package which can be online or face to face. I recommend the support sessions are taken during weeks 2, 4 and 6 of the package, to help you with your training however there are no rules around what weeks these must be taken. The puppy package must be fully paid for before starting.
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If you do not attend a pre-arranged training session (face to face or online), with no prior notice and this session is part of a package, it will still count as one of your completed sessions. Your session will be cancelled and still count as one session taken from your package, if you do not arrive within 15 minutes of the planned start time for your session. Although The Caring Canine Coach understands lateness is sometimes unavoidable, they do have other clients booked in and may not be able to wait. Sessions unless otherwise stated last for one hour, if you are late the session will still end at the planned finish time.
Single sessions:
When booking for single sessions, they must be booked and paid for in full or a deposit must be paid at least 7 days in advance of your first session.
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Your session may be cancelled and you will still be charged, if you do not arrive within 15 minutes of the planned start time for your session. Although The Caring Canine Coach understands lateness is sometimes unavoidable, they may have other clients booked in and may not be able to wait. Sessions unless otherwise stated last for one hour, if you are late, the session will still end at the planned finish time.
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Online sessions
Online sessions will be carried out using Zoom, please make sure you have the equipment needed for the meeting before booking any sessions. You are advised to have a phone, tablet or laptop/computer with either a built in or external webcam. For sessions to be effective, The Caring Canine Coach will need to see you working with your dog, please ensure you are able to position your equipment to allow this, a cheap tripod for a phone is advisable. Should you have any questions about the online sessions and equipment requirements, please email info@thecaringcaninecoach.co.uk before booking your sessions.
If for any reason, you are not able to use Zoom, please discuss this with The Caring Canine Coach at least 24 hours prior to your online session and other methods can be agreed.
The Caring Canine Coach reserves the right to cancel online sessions and transfer them to face to face, or offer a refund for any future sessions if part of a package, if this method of training is not suitable for you or your dog.
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Face to face sessions
The Caring Canine Coach will contact clients via WhatsApp, email, text or phone on the day of their visit, to confirm the appointment. If The Caring Canine Coach is not able to confirm the appointment before they are due to set off traveling, they will cancel the session and contact you to rebook. Should this happen on more than one occasion, the session may still be charged for and seen as a cancellation with no prior notice.
For your first session with The Caring Canine Coach, please ensure your dog is on lead when the trainer enters your home. Prior to your sessions, you must tell The Caring Canine Coach if you have any concerns about your dog/s acting aggressively when a stranger enters your home. The Caring Canine Coach will work with you to ensure safety measures are in place prior to visiting you.
When outdoors, all dogs must be wearing a collar and ID tag (even if wearing a harness) to comply with the law. Dog’s must be kept on lead (unless otherwise directed) and under your control at all times.
If your dog is reactive/aggressive to other dogs and/or people, you must inform The Caring Canine Coach before booking any sessions.
If you would like The Caring Canine Coach to wear a face mask when entering your home, please make this clear when you book your sessions. If you or anyone in your household has COVID, please let The Caring Canine Coach know immediately.
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The Caring Canine Coach is fully insured to work with banned breeds under BSL legislation however certain conditions apply. If you own a banned breed, please make The Caring Canine Coach aware before you book, so the required documentation can be gathered.
Distance selling and right to cancel
You have the right to a 14 day cooling off period when ordering services from The Caring Canine Coach website. The 14 day period begins on the date you receive your order confirmation email. Within 14 days, you can cancel your order at any time by emailing info@thecarningcaninecoach.co.uk.
If you would like your sessions to start within the 14 day cooling off period, you must confirm this on your booking form. Where sessions have already been provided within the 14 day cooling off period and you have requested this on your booking form, you must pay for the sessions received pro rata up until the point of cancelling.
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The above does not apply to services booked on the phone and paid via bank transfer.
Cancellations & changing to behavior sessions:
Any cancellations whether for individual sessions or sessions within a package, must be made with a minimum of 24 hours notice. If your dog is unwell or showing any symptoms of having an illness, please contact The Caring Canine Coach as soon as possible to rearrange. Symptoms include but are not limited to sickness, diarrhoea and coughing. The Caring Canine Coach would rather rearrange a session (without charge) than risk spreading an illness to other dogs they work with or making your dog work when they are already feeling unwell.
The Carine Canine Coach reserves the right to cancel and rearrange sessions. This also includes cancelling sessions if the weather is not safe to carry out face to face training sessions; this includes but is not limited to ice, snow, freezing temperatures and hot weather.
The Caring Canine Coach reserves the right to cancel and issue a refund (where appropriate) for any untaken sessions, if they feel your dog requires a referral to a specialist practitioner.
The Caring Canine Coach will discuss your support needs during your discovery call and will use the information you provide to recommend either general training or behaviour modification sessions. Dog's have complicated emotions and it may be that when meeting you and your dog for the first time or during follow up sessions, some of the problems you are facing may require a change in emotions/behaviour. In such cases The Caring Canine Coach will discuss the possible options with you, this may include changing you onto a behaviour package.
Training and results
The Caring Canine Coach refuses to use techniques or tools that cause fear, pain and/or force. If you have any questions regarding this, please email info@thecarningcaninecoach.co.uk before booking your sessions. Please do not be offended if you are asked to remove equipment that goes against the ethics of The Caring Canine Coach.
The Caring Canine Coach will work hard to help you reach your training goals however offers no timescales or guaranteed results. This is because all dogs are individuals, they learn at their own pace and learning depends on the work clients put in between sessions.
By booking services with The Caring Canine Coach, you agree to carry out the required training activities between your sessions and understand that failure to do so, could affect the results of training plans created by The Caring Canine Coach.
Insurance
The Caring Canine Coach is fully insured, this includes public liability and care and custody of animals. Although The Caring Canine Coach is insured when they have control of your dog, you are still responsible for ensuring the safety of others, yourself, the trainer and other dogs at all other times. Please note, that children under 16 years old, must not be in control of a dog when working with them during outdoor sessions.
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The Caring Canine Coach is fully insured to work with banned breeds under BSL legislation (including XL Bully's and Pitbulls) however certain conditions apply. If you own a banned breed, please make The Caring Canine Coach aware before you book, so the required documentation can be gathered before your session.
Photos and recordings
The Caring Canine Coach may with your permission, take photo and/or images of you and your dog to use for marketing purposes. You can opt-out of this at any time by emailing info@thecarningcaninecoach.co.uk or by ticking the relevant box on your booking form. Once agreed, you are giving your permission for The Caring Canine Coach to use such media on their website or on any social media platform.
Intellectual property & copyright
The Caring Canine Coach is a registered trademark, registered under No. UK00003824321.
This website, it’s content and client support materials are copyright of The Caring Canine Coach. All rights reserved. Any redistribution or reproduction of part or all of the contents or support materials, in any form is prohibited.
You may not, except with our express written permission, distribute or commercially exploit the content.
Force Majeure
The Caring Canine Coach reserves the right to defer any services, if it is prevented from or delayed in the carrying on of its business activities due to circumstances beyond the reasonable control of the Company including, without limitation; Acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, etc.